Elevate every customer interaction with ChatBeacon’s next-generation platform—where real-time communication meets intelligent automation, and personalized guidance transforms casual visitors into loyal customers. Designed to connect, engage, and delight, ChatBeacon unites your most crucial channels and offers cutting-edge features that set your brand apart.
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Get closer to your audience wherever they are! ChatBeacon’s Live Messaging Platform consolidates conversations from your website, Facebook Messenger, and SMS, bringing all interactions into one easy-to-use dashboard. Your team can respond instantly—no switching tabs or juggling tools required.
Supercharge Your Sales and Support Teams with ChatBeacon AI– Live Chat That Connects, Solves, and Sells!
Transform Your Team's Connectivity with ChatBeacon AI– Dive into Dynamic Comments and Sharing for Smoother Sales and Support!
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Accelerate Team Success with ChatBeacon AI – Direct Messaging for Seamless Interaction Among Team Members!
Introducing our Live Generative AI ChatBot—a revolutionary support tool that learns from the resources you provide. Feed it knowledge base articles, website content, pricing sheets, and more. Then watch as it delivers accurate, helpful answers on the fly, freeing up your team for more complex tasks and ensuring customers always get the info they need, fast.
Our AI ChatBot is designed to continuously learn and improve by analyzing the specific content you provide. This means it can tailor its responses to better fit your business needs, ensuring more accurate and relevant interactions with your customers.
Our AI ChatBot is equipped to deliver precise and immediate responses, ensuring that your customers receive the information they need without delay, enhancing their overall experience and satisfaction.
With ChatBeacon.io, engage, support, and grow your customer relationships by providing exceptional service that scales alongside your business. Discover the full potential of customer interaction today! Ready to elevate your business?
Security and identity management have never been smoother. ChatBeacon’s integration with Microsoft Entra ID (formerly Azure Active Directory) ensures streamlined Single Sign-On (SSO), role-based access control, and top-tier compliance. Managing agent permissions and ensuring data integrity is simple, centralized, and robust.
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Simplify access management for your team by leveraging Microsoft Entra ID for streamlined single sign-on capabilities.
Manage users effortlessly with synchronized user profiles, ensuring efficient and secure access control.
Benefit from Microsoft’s robust security protocols, adding an extra layer of protection to your customer engagement processes.
Boost productivity by integrating ChatBeacon.io with Microsoft’s suite of tools for seamless communication and teamwork.
Available in On-Premise and Cloud as an introductory add-on, $799/yr
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🌐Say goodbye to guesswork. With live interactive co-browsing, you can see exactly what your customers see and guide them through website forms, product pages, or checkout processes. Instantly highlight elements on their screen, suggest actions, and ensure a seamless user experience that converts.
Our co-browsing tool ensures that your support team can provide assistance without any complications, making customer interactions smooth and efficient.
Our co-browsing tool provides immediate assistance for navigation challenges, ensuring your customers can move through your site with ease and confidence.
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Never miss a detail! ChatBeacon records every mouse movement, click, and scroll, enabling you to play back sessions and analyze user behaviors. Discover friction points, learn how visitors navigate your site, and gain invaluable insights to continuously optimize the customer journey.
Action recording allows businesses to capture and analyze user interactions on their website, providing valuable insights into customer behavior and preferences. This data can be used to enhance user experience and optimize website performance.
Gain comprehensive insights into how visitors interact with your website, allowing you to tailor experiences that meet their needs and expectations
Identify areas where users frequently encounter issues and prioritize them for resolution. Use data analytics to pinpoint these pain points and develop targeted solutions to enhance user experience.
Enhance your online strategy with targeted improvements that boost visibility and engagement.
Don’t worry, we made ChatBeacon AI to make your collaboration processes easier.
Take human connection to the next level with one-on-one video chat. Now you can interact with website visitors in real time, walking them through product demos, offering personalized consultations, and building trust through genuine, face-to-face communication—all without leaving the platform.
With Viewport 360, ChatBeacon AI provides unparalleled insights into customer interactions. This powerful feature empowers agents to understand customer intent, optimize support strategies, and deliver proactive solutions. Gain a 360-degree view of customer behavior and drive meaningful engagement, all within the intuitive ChatBeacon platform. Turn insights into action with metrics designed to elevate your customer experience.
Stay connected with your customers wherever they are with ChatBeacon AI’s SMS chat feature. Deliver instant, personalized support via text messaging, ensuring fast responses, effortless communication, and exceptional customer experiences—all from one powerful platform!
ChatBeacon Teams integration with Zapier seamlessly connects your team's communication platform to a world of automation, enabling effortless synchronization of tasks, notifications, and data across your favorite apps.
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Don’t worry, we made ChatBeacon teams to make your collaboration processes easier.
A single platform for all your messaging needs—no more juggling tools.
Our AI ChatBot scales support without sacrificing accuracy or speed.
Humanize digital interactions with direct video chat and co-browse support.
Enjoy seamless SSO, role-based access controls, and enhanced data security.
Use session playback to understand and improve your user experience.
Data encryption, compliance, and integrated identity management for total peace of mind.
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Explore the transformative features of ChatBeacon that are designed to enhance your customer engagement strategies. From seamless integrations to advanced AI capabilities, discover how our platform can revolutionize your business operations.
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