Security Assurance
with ChatBeacon

Empower Your Growth with Robust Data Security

Proven Security and Compliance Commitment

Elevated Security Standards:

For over 20 years, SmartMax Software, Inc has been a trailblazer in data and systems security. Our applications, infrastructure, and policies are vetted by advanced security teams, ensuring the utmost protection for our customers, including Fortune 500 enterprises. ChatBeacon has all the features needed to support compliance regarding HIPAA, GDPR, ADA, and more.

Rest assured, our team vigilantly monitors the dynamic security landscape to provide you and your customers with secure interactions.

SmartMax Software, Inc goes above and beyond in understanding the unique needs of our customers, partners, and their end-users. Our commitment to meeting these needs extends beyond mere fulfillment; we strive to offer unparalleled assurance through our robust information security and privacy assurance portfolio.

Our relentless pursuit of excellence drives continuous enhancements to our information and security compliance portfolio for several compelling reasons.

At SmartMax Software, Inc, we adhere to industry best practices, relevant international standards, and, where applicable, national legislation. This commitment is evident in our compliance portfolio, acting as a beacon of assurance both internally and externally. This dedication sets SmartMax Software, Inc apart, showcasing our unwavering commitment to excellence in security, privacy, and the delivery of top-notch products and services.

ChatBeacon Security Features

Encryption:

Your data's safety is our priority. Every connection to ChatBeacon servers is encrypted with a robust 256-bit SSL protocol, ensuring secure communication for both agents and customers.

Fortifying Data Security with Advanced Masking Solutions

Enhance your data security effortlessly with comprehensive masking features in ChatBeacon. Our system intelligently identifies and conceals sensitive information, including credit card numbers, SSN, Medicare or Medicaid identifiers, phone numbers, email addresses, and any specified regular expressions or Personal Identifiable Information (PII). It selectively displays only the essential last digits for proper identification, ensuring that crucial personal details remain confidential and protected during interactions within the ChatBeacon platform.

Data Storage:

Choose data centers in the US or Europe. Our European option ensures compliance with the Data Protection Directive and the e-Privacy Directive.

Visitor Banning:

Deal with disruptive visitors effectively by banning them from starting a chat on your website.

Agent Single Sign-On (SSO):

Eliminate the need to memorize an additional password; instead, log in to ChatBeacon effortlessly by utilizing your Microsoft Entra ID (Azure AD) credentials.

Experience an extra layer of security excellence with Microsoft Entra ID for our chat agents, fortified by the robust protection of 2-Factor Authentication. This dynamic combination not only ensures the secure access of our agents but also significantly elevates the overall protection of sensitive information. With Microsoft Entra ID, we add an advanced level of identity verification to the chat agent login process, enhancing our security infrastructure. Coupled with 2-Factor Authentication, which requires dual verification steps for access, we provide a formidable defense against unauthorized access, ensuring the utmost confidentiality and integrity of data. Our commitment to implementing these advanced security measures reflects our dedication to safeguarding your information and maintaining the highest standards of protection for your peace of mind.

Comprehensive Security Measures

Resilient Microsoft Azure Infrastructure

Fortified Microsoft Azure Infrastructure:

ChatBeacon relies exclusively on Microsoft Azure, inheriting the stringent control environment maintained by Azure. This is evidenced by SSAE-16 SOC 1, 2 & 3, ISO/IEC 27001, FedRAMP/FISMA reports, and more. Our infrastructure boasts a 24/7 intrusion detection system and guarantees end-to-end encryption of data, both in transit and at rest.

Security-Embedded Software Development

Security-Embedded Software Development Lifecycle (SDLC):

Security is ingrained in our software development process. Following a Test-Driven Development (TDD) approach, we conduct comprehensive manual and automated security checks aligned with OWASP principles. Our application security focuses on defense in depth, positive security models, fail-secure protocols, least privilege principles, intrusion detection, end-to-end encryption, and PII masking.

Proficient Security Personnel

Dedicated Security Personnel:

At ChatBeacon, a dedicated team oversees security across the organization. Our staff undergoes continuous training and holds certifications in information security, risk management, and service delivery. Background checks, ongoing security training, and testing are mandatory for all employees. Two-factor authentication controls access, which is logged and operates with the principle of least privilege.